Recently I spent a weekend in Key West, Florida for a friends beautiful beach wedding. I had a wonderful experience with Delta Airlines on the way in, but when I flew out of the island I had a much different experience with a different airline.
Flying out to my connecting flight in Fort Myers, Florida with Cape Air, was a day from hell. I had used Priceline.com to book my round trip flight, and Delta was spot on with sending me my confirmation email saying that I could check into my flight. My bags were packed and I was ready for my two flights to make it into sunny Florida. But when the day came to leave the beach front and make it back to chilly Ohio my email inbox was empty. There was not “You can check into your flight now!”